Terms and Conditions of Purchase
These terms and conditions govern purchases made through the Agoraflor SL online store. By confirming an order, the buyer declares that they have read and accepted them. They are governed by Law 34/2002 on information society services and electronic commerce, Law 7/1998 on general terms and conditions of contracts, and Spanish commercial and civil legislation.
This store sells exclusively to businesses and professionals (companies and self-employed individuals) purchasing for their business activity. An approved customer account is required to make a purchase: the catalogue with prices and the checkout process are available after logging in. The buyer declares that they are acting in the course of their business or professional activity and therefore do not qualify as a consumer.
Seller
- Owner: Agoraflor SL
- Tax ID: B56092661
- Address: Calle Picapedreros 2, 14029 Córdoba (Spain)
- Email: info@agoraflor.es
- Telephone: +34 651 89 24 39
- Website: https://agoraflor.es
How to place an order
Log in to your customer account, add products to your basket, review your order, enter or confirm the delivery details, choose a payment method and confirm your order. Before confirming, you can review and correct any details. The contract is concluded once payment has been confirmed. At that point, we will email you a confirmation with the order number, products and total amount. The contract is drawn up in Spanish and the order is archived and available to you in your customer area.
Prices and taxes
Prices are shown in euros to customers who are logged in and may depend on the terms agreed with each customer. Prices are shown excluding VAT: VAT and, where applicable, the equivalent surcharge are itemised before you confirm your order, together with the total payable. Any delivery charges are shown before confirmation and added to the total. The applicable price is the one in effect when you confirm your order. If a price is clearly incorrect, we will notify you and you can either keep the order at the correct price or cancel it free of charge.
Payment methods
You can pay by credit or debit card (Visa and Mastercard), Bizum, Apple Pay and Google Pay. You can also pay by bank transfer or direct debit, as agreed with the customer.
Card payments are processed through the secure payment gateway of our bank (Redsys), using an encrypted connection and the strong authentication required by the card-issuing bank (3D Secure). Card details are entered directly on the bank’s website: this website cannot see or store them.
Payment is charged when you confirm your order. If payment is not completed, the order will not be processed and no charge will be made.
Shipping and delivery times
Delivery area: Spain and Portugal.
Delivery time: The following week after the order has been processed.
Shipping costs: free on orders over 100€.
When your order arrives, check the packages in the presence of the carrier and note any visible damage on the delivery note. If a product is unavailable after you have confirmed your order, we will notify you as soon as possible and refund the amount paid for it.
Returns and right of withdrawal
Sales through this store are made between businesses and professionals, so the 14-day right of withdrawal granted by law to consumers does not apply. In addition, as the products are perishable, goods delivered in good condition and in accordance with the order cannot be returned.
Damaged, faulty or incorrect goods
If your order arrives damaged, faulty, incomplete or does not match what you ordered, notify us within 24 hours of delivery by email at info@agoraflor.es or by phone on +34 651 89 24 39, stating the order number and attaching photos of the product and packaging. Once we have verified the issue, we will replace the product or refund its price, at your choice where both options are possible, at no cost to you. If you do not notify us within this period, the goods will be deemed to have been received in good condition.
Refunds. Any amounts to be refunded will be returned using the same payment method used for the purchase (for card payments, to the same card) within a maximum of 14 calendar days from acceptance of the return, claim or cancellation. If you prefer, the amount can be credited to your next invoice.
Order cancellations
You can cancel an order free of charge up to 48 hours before the delivery date by emailing info@agoraflor.es or calling +34 651 89 24 39 and providing the order number. If it has already been paid for, we will refund the amount using the same payment method. After that point, the goods will already have been allocated or dispatched and, as they are perishable, the order cannot be cancelled.
We may cancel an order that we are unable to fulfil (due to lack of stock, force majeure or a clear error in the price or product): we will notify you immediately and refund any amount paid.
Customer service and complaints
You can contact us by email at info@agoraflor.es or by phone on +34 651 89 24 39. We will deal with your enquiry or complaint as soon as possible.
Data protection
The personal data required to process your order is handled in accordance with our privacy policy.
Applicable law and jurisdiction
These terms and conditions are governed by Spanish law. Any disputes will be submitted to the courts and tribunals of Córdoba, unless a mandatory provision states otherwise.